Original Research Organisational justice: Moderating turnover intention and citizenship behaviour in Eastern Cape nurses

Thobela G. Majali, Nosiphiwo I. Gcaza, Xolile Gcaza

About the author(s) Thobela G. Majali, Department of Industrial Psychology, Faculty of Management and Commerce, University of Fort Hare, East London, South Africa
Nosiphiwo I. Gcaza, Department of Industrial Psychology, Faculty of Management and Commerce, University of Fort Hare, East London, South Africa
Xolile Gcaza, Department of Public Administration, Faculty of Management and Commerce, University of Fort Hare, East London, South Africa

Abstract

Orientation: The business sector is engulfed with severe challenges of globalisation in this decade. Hence, companies fight for survival in order to be on the map again. Organisational justice is believed to be key to sustaining various businesses.

Research purpose: The study employed organisational justice as a moderating variable to delve into the relationship between organisational citizenship behaviour and turnover intention.

Motivation for the study: It has been argued that it is a challenge to keep employees devoted and still make a landmark in the business. Of course, with a lack of motivation in their careers, and not requiring more resources, workers are obliged to quit the health sector.

Research approach/design and method: A sample of 298 nurses in various hospitals, utilising quantitative cross-sectional research.

Main findings: The findings indicate that when both organisational justice and organisational citizenship behaviour increase, then the turnover intention decreases.

Practical/managerial implications: Justifications to enhance organisational citizenship behaviour is imperative. Hence, discouragement of turnover intentions and increase in production are much to be desired.

Contribution/value-add: The contribution of this project gives emphasis to the expanding body of knowledge in South Africa as well as globally.

Keywords

Organisational justice; turnover intention; organisational citizenship behaviour; moderating effect; employee retention; workplace fairness.

JEL Codes

H52: Government Expenditures and Education; H53: Government Expenditures and Welfare Programs

Sustainable Development Goal

Goal 16: Peace, justice and strong institutions

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