Karen N. Provine, MS, CCM, CRC, CDMS, is a vocational rehabilitation counselor and training consultant in private practice. She has been recognized at the state and national levels as a leader and subject matter expert in the field of vocational rehabilitation case management. A former CCMC Commissioner, she has chaired numerous committees for the Commission and has been a volunteer committee member and test developer for more than 20 years.

Address correspondence to Karen N. Provine, MS, CCM, CRC, CDMS, c/o Commission for Case Manager Certification, 1120 Route 73, Ste 200, Mount Laurel, NJ 08054 ([email protected]).

The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teresa M. Treiger at: [email protected]

The author reports no conflicts of interest.